Another essay worth recommending, this one is about psychogeography in the time of late capitalism (and London). …
The principles of Total Quality Management are to seek to satisfy the external customer with quality goods and services, as well as your company internal customers; to satisfy your external and internal suppliers; and to continuously improve processes by working smarter and using special quality methods.
I recently went into a relatively new Thai restaurant near Milwaukee, Wisconsin that seemed to have good food when I had been there before. Unfortunately, this time the meal was only lukewarm instead of hot. Also, I found a piece of plastic in the food. Upon complaining to the manager, I received no apology. I never went back to that restaurant. Four months later, they went out of business.
Other research on self-assessment (Hausner and Arndt 1999) suggests that using quality award models for self-assessment purposes tends to improve business performance for a number of reasons. These include regular focus on performance data, benchmarking performance indicators, and the integration of quality into the strategic planning process.
The question now is “how ready (mentally) are they to put what they have learnt into practice when they finally go into full-time teaching”
Optimising equipment procurement by the use of technology management principles, 1998